Terms of Sale

Who we are

Deep Dive Reports is a trading name of Yilong (Allen) Chen, a sole trader based in New Zealand. Contact: support@deepdivereports.com for anything about a purchase, or allen@deepdivereports.com to reach Allen Chen directly.

What these terms cover

We sell two different things, and they are not governed identically.

Part A – published reports and AI skills. Research reports we write and publish on our own initiative, and any AI skills made from them, sold to anyone who wants them under a licence.

Part B – commissioned and tailored research. Research carried out for one organisation, at that organisation's request and expense.

Parts C and D apply to both.

Part A – published reports and AI skills

What you are buying

A digital research report, delivered as a PDF file, or an AI skill, delivered as a zip file. Either way, you are buying a licence to use it, not ownership of it.

Price and payment

Prices are shown in US dollars on the product page and vary by the licence you choose. The price shown includes any sales tax or VAT.

Checkout is run by Lemon Squeezy, which sells the report to you as our authorised reseller and merchant of record. Lemon Squeezy takes your payment, charges and pays any tax due, and issues your receipt and invoice. Your purchase is also governed by Lemon Squeezy's Buyer Terms, which you accept at checkout. We never see or store your card details.

Who can buy

Anyone Lemon Squeezy can sell to, whether you are buying for your work or for yourself.

Delivery

After payment, Lemon Squeezy emails you a receipt with a button to download the report or skill. Please save the file.

You can download it again from Lemon Squeezy's My Orders page, by signing in with the email address you bought with. If we publish a corrected version of a report or skill you bought, the corrected file replaces the old one there.

If the file will not open, or you cannot reach it, email support@deepdivereports.com and we will send you a fresh copy at no cost. We keep a record of every purchase for exactly this reason.

What your licence allows

Reports are sold under one of three licences. The licence you bought is shown on your order in Lemon Squeezy and on your invoice, and it is the licence that governs your use of the report whether or not it is printed inside the file. All three licences cover the same report. What differs is how many people may read it.

Single reader. One named individual may read the report: the person named at checkout or, instead of them, one other person whose name you send to support@deepdivereports.com. You may read it, print it, and keep one copy. You may not give the file, or its contents, to anyone else, including colleagues at your own organisation.

Team. Up to ten named individuals at one site may read the report. You may share the file with those named colleagues, quote short extracts in internal documents with credit to Deep Dive Reports, and store it somewhere only those colleagues can reach.

Enterprise. Anyone employed by your organisation, anywhere in the world, may read the report. You may quote short extracts in internal documents with credit to Deep Dive Reports, and place the file on an intranet or document system that only your organisation can reach.

What no licence allows

Whichever licence you hold, you may not:

resell, sublicense, rent or redistribute the report
publish it, post it online, or place it in a shared drive open to people outside your organisation
reproduce substantial parts of it in anything published or sold
remove our name, citations or copyright notices
use it to train an AI or machine learning model

Need wider rights than your licence gives you? Email support@deepdivereports.com. We would far rather upgrade your licence than have you breach it.

AI skills

An AI skill is a set of written instructions, in a file you add to an AI assistant, that lets the assistant carry out a workflow from one of our reports. Everything in these terms and in the Disclaimer that applies to a report also applies to a skill, with these additions.

Who may use it. The licence on your order decides who may use a skill, as it decides who may read a report. Under a Single reader licence, install it only in AI accounts the named person uses. Under a Team licence, make it available only to the named individuals. Only an Enterprise licence lets you make it available to everyone in your organisation, for example by uploading it for a whole workspace.
Changing it. You may edit a skill for your own use. An edited copy is covered by the same licence and the same limits as the original.
Skills that come with a report. Where a report licence includes skills, they come at no extra cost, and the report is complete without them, because every prompt in a skill is printed in the report. Our Refund Policy says what that means if a skill will not install.
Where it works. The product page lists the AI assistants a skill was tested in, and when. Your AI plan, and your organisation's settings if you use a work account, must also allow skills. Those assistants are run by other companies, which can change them without notice, so we cannot promise that a skill will keep working in them.
What the assistant produces. A skill guides an AI assistant but does not control what it produces, and that output can be wrong. Check anything material against its source before you act on it.

Who owns the report or skill

We do. Copyright and all other intellectual property in every report and every skill stays with Yilong (Allen) Chen trading as Deep Dive Reports. Nothing in these terms transfers ownership to you.

Refunds

See our Refund Policy. In short: because reports and skills are delivered instantly and cannot be returned, we do not offer change-of-mind refunds, but we will always fix a genuine problem.

Part B – commissioned and tailored research

What this covers

Research carried out for one organisation at its request, under a commission agreed in writing. This is a service, not a licensed publication, and the differences below matter.

It is not independent research

A report commissioned and paid for by the organisation it is about is not independent of that organisation, and we will not describe it as though it were. Every commissioned report states on its first page that it was commissioned, and by whom. Commissioned work is never published under our own masthead or presented as part of our published research.

Scope

The scope is fixed in writing before any work begins, and neither of us is committed until both of us have agreed it. Anything outside the agreed scope is a new commission, quoted separately.

You agree to give us the information we reasonably need, when we need it. If it does not arrive, the delivery date moves.

What we do not promise

We do not promise any outcome, result, ranking, placement, mention or commercial benefit. In particular, no assessment of how AI systems describe your organisation can promise any position in an AI-generated answer, because those systems are not deterministic, not under our control, and change without notice.

We do not assess third parties

A commissioned assessment covers your organisation only. We do not evaluate, compare, score, rank or comment on any other company, and we will decline a commission that asks us to.

Where an AI system volunteers another company's name in response to a query about you, we record what the system said, verbatim and dated. That is a record of a machine output on a given date. It is not our assessment of that company, it must not be represented as one, and you may not use our material to make a comparative claim about a third party.

Every finding is a record of what we observed on the dates stated. The same enquiry on another date can produce a different result.

Findings

We will correct anything factually wrong, promptly and without charge. We will not alter a conclusion because it is unwelcome, and commissioning a report does not buy the right to approve what it says.

Your licence, and who owns it

Copyright in a commissioned report stays with us. Your organisation gets a perpetual licence to use it internally, without limit on how many of your people read it.

You may not publish it, quote it in marketing or public material, or supply it to a third party, without our written consent. This is not obstruction: our name attached to a public claim about your own brand is something we have to be able to stand behind, and we will usually agree to a specific, checkable quote.

Confidentiality

We keep what you tell us confidential, and we will not name you as a client without your consent. We may keep our working files and research log, as we do for all our work.

Payment and cancellation

Payment is in advance unless we have agreed otherwise in writing. If you cancel before work starts, you are refunded in full. If you cancel after work has started, we refund the portion not yet carried out. The published-report refund policy does not apply to commissioned work, because the work is done for you specifically and cannot be resold.

Capacity, and declining work

We are a one-person publisher and take a limited number of commissions. We may decline any commission without giving a reason, and will say so promptly rather than accept work we cannot do well.

No advisory relationship

Commissioning research does not create an advisory, consulting, fiduciary or other professional relationship. A commissioned report is information to inform a decision you make. See the Disclaimer, which forms part of these terms.

Part C – your legal rights

Rights the law gives you

Nothing in these terms takes away any right that the law gives you and does not allow to be excluded. That includes your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 where they apply, and the consumer law of your own country.

Commissioned work

If you commission research from us for your business, the written scope we both agree will record that you acquire it in trade, and that the Consumer Guarantees Act 1993 and sections 9, 12A and 13 of the Fair Trading Act 1986 do not apply to it. We both agree this is fair and reasonable, because the work is scoped and priced in writing before you commit.

You rely on your own judgement

To the extent the law allows, you agree that:

you had the opportunity to review the free preview or the product page, or the written scope, before buying
you are not relying on any statement, promise or representation that is not written in these terms or in the report itself
you will use your own skill and judgement in deciding whether and how to act on anything in a report
you will independently verify anything material before acting on it

Part D – general

Our liability

The Disclaimer forms part of these terms. Please read it.

To the maximum extent the law allows:

our total aggregate liability to you for all claims connected with a report, however arising, is limited to the amount you paid for that report
we are not liable for indirect or consequential loss, loss of profit, revenue, anticipated savings, data, opportunity, or business interruption, whether or not we were told such loss was possible
these limits apply whether a claim is in contract, tort including negligence, equity, under statute, or on any other basis

Any claim must be brought within 12 months of the purchase date. After that it is barred.

Nothing in these terms limits liability that cannot legally be limited, including liability for fraud.

Your indemnity to us

If you breach the licence terms above, for example by redistributing or republishing a report, you indemnify us against any loss, cost, claim or expense we incur as a result, including reasonable legal costs.

If something goes wrong

Email support@deepdivereports.com first. Almost everything is resolved that way.

If we cannot resolve it, both parties agree to attempt mediation in New Zealand before starting court proceedings. This is faster and far cheaper for both of us than litigation.

Refusing or cancelling a sale

We may decline to sell to anyone, or have an order cancelled and refunded in full, at our discretion, for example where we suspect fraud or a previous breach of these terms.

General

Governing law. These terms are governed by New Zealand law, and the New Zealand courts have exclusive jurisdiction.

Third parties. Only you and we may enforce these terms. Subpart 1 of Part 2 of the Contract and Commercial Law Act 2017 does not apply.

Severability. If any part of these terms is unenforceable, the rest continues to apply.

No waiver. If we do not enforce a right immediately, we have not given it up.

Whole agreement. These terms, the Refund Policy, the Disclaimer, the Privacy Policy and any written scope we have agreed with you are the entire agreement between us about your purchase. The payment transaction itself is also governed by Lemon Squeezy's Buyer Terms.

Assignment. You may not transfer your rights under these terms. We may transfer ours, for example if the business is later incorporated or sold, without affecting your rights.

Changes

We may update these terms. The version governing your purchase is the one published when you bought.