Deep Dive Reports

Legal

Refund Policy

Published reports are delivered instantly and cannot be returned, so we do not refund change of mind. We will always fix a genuine problem. Commissioned work works differently.

Last updated 13 August 2026 · We keep dated copies of earlier versions

The short version

Our published reports are digital and delivered instantly, so they cannot be returned. We do not refund change of mind. We will always fix a genuine problem. Commissioned work is different, and is covered further down.

Published reports

Before you buy

Every report has a free preview: full contents page, the executive summary, and sample pages. It is on this site, with no email form in the way. Please read it. It is there so you know exactly what you are getting.

When we will refund you

We will refund in full if:

  • the file is corrupt or will not open, and we cannot supply a working copy
  • you were charged more than once for the same report
  • you received a different report from the one you bought, and do not want the one you bought
  • the report is missing content it clearly promised on the product page

Email support@deepdivereports.com within 30 days of purchase and describe the problem. We will usually reply within two business days.

We process refunds through Stripe, back to the card you paid with. Allow five to ten business days for it to appear on your statement.

When we will not refund you

  • you changed your mind, or no longer need the report
  • you already had the information
  • you disagree with our analysis or conclusions
  • the report did not produce the business result you hoped for
  • you bought the wrong report without reading the preview
  • you bought the wrong licence tier – tell us and we will invoice you the difference instead

Commissioned and tailored research

This policy does not apply to commissioned work, because it is carried out for you specifically and cannot be resold to anyone else. Instead:

  • Cancel before work starts and you are refunded in full.
  • Cancel after work has started and we refund the portion not yet carried out, assessed honestly against the agreed scope.
  • If we cannot deliver what the written scope describes, you are refunded in full.
  • We will not refund because a finding is unwelcome, or because the assessment did not produce the outcome you hoped for. We do not promise outcomes, and the scope says so before you commit.

Chargebacks

If you have a problem, please email support@deepdivereports.com before disputing the charge with your bank. We will almost always sort it out faster than a chargeback will.

Raising a chargeback without contacting us first, on a report that was delivered as described, is a breach of our terms. We keep delivery and download records and will supply them to the card scheme. We may also decline future sales to you.

Your legal rights

If you are buying as a consumer, the Consumer Guarantees Act 1993 gives you rights we cannot exclude, and nothing in this policy limits them.

If you are buying in trade, please see Part C of our Terms of Sale, which changes how that Act applies to your purchase.