Refund Policy

The short version

Our published reports and AI skills are digital and delivered instantly, so they cannot be returned. We do not refund change of mind. We will always fix a genuine problem. Commissioned work is different, and is covered further down.

Published reports and AI skills

Before you buy

Every report has a free preview: full contents page, the executive summary, and sample pages. It is on this site, with no email form in the way. Please read it. It is there so you know exactly what you are getting.

Every AI skill's product page lists the AI assistants it was tested in, and when.

When we will refund you

We will refund in full if:

the file is corrupt or will not open, and we cannot supply a working copy
you were charged more than once for the same report
you received a different report from the one you bought, and do not want the one you bought
the report is missing content it clearly promised on the product page
a skill you bought on its own will not install in an AI assistant its product page lists as tested, on a plan and settings that allow skills, and we cannot fix it

Email support@deepdivereports.com within 30 days of purchase and describe the problem. We will usually reply within two business days.

Refunds are made through Lemon Squeezy, back to the payment method you used. They can take up to 10 days to appear on your statement.

When we will not refund you

you changed your mind, or no longer need the report
you already had the information
you disagree with our analysis or conclusions
the report did not produce the business result you hoped for
you bought the wrong report without reading the preview
an AI skill does not work in an AI assistant its product page does not list as tested, or your plan or your organisation's settings do not allow skills
a skill that came with a report will not install. The skills come at no extra cost and the report is complete without them, because every prompt in a skill is printed in the report. Tell us anyway, and we will try to fix it
you bought the wrong licence tier – tell us and we will upgrade you for the difference in price instead

Refunds by Lemon Squeezy

Lemon Squeezy sells the report or skill to you on our behalf. It may also refund an order within 60 days of purchase, at its own discretion, to prevent a chargeback.

Commissioned and tailored research

This policy does not apply to commissioned work, because it is carried out for you specifically and cannot be resold to anyone else. Instead:

Cancel before work starts and you are refunded in full.
Cancel after work has started and we refund the portion not yet carried out, assessed honestly against the agreed scope.
If we cannot deliver what the written scope describes, you are refunded in full.
We will not refund because a finding is unwelcome, or because the work did not produce the outcome you hoped for. We do not promise outcomes, and the scope says so before you commit.

Chargebacks

If you have a problem, please email support@deepdivereports.com before disputing the charge with your bank. We will almost always sort it out faster than a chargeback will.

Raising a chargeback without contacting us first, on a report or skill that was delivered as described, is a breach of our terms. Lemon Squeezy handles chargebacks and puts the order details to the card issuer. We may also decline future sales to you.

The charge appears on your card statement as LEMSQZY followed by a store number, because Lemon Squeezy is the seller.

Your legal rights

Nothing in this policy limits any right the law gives you that cannot be excluded, including under the Consumer Guarantees Act 1993 where it applies, and the consumer law of your own country.

If you buy as a consumer in a country that gives you a right to cancel an online purchase, that right ends for digital content once you start the download. Lemon Squeezy's Buyer Terms, which you accept at checkout, record your agreement to this.